Outlook 2010:
Intermediate, MOS Edition

Topic-Level Outline

                         Days:  1

          Prerequisites:  Windows 7: Basic, Windows Vista: Basic, or Windows XP: Basic
Outlook 2010: Basic or equivalent experience

                         Unit 1 :  Customizing Outlook

                               Topic A: 0  The Outlook environment

                               A-1:                               Hiding and showing the Ribbon

                               A-2:                               Rearranging tabs and groups on the Ribbon

                               A-3:                               Hiding and removing tabs and groups

                               A-4:                               Creating a Ribbon tab

                               A-5:                               Resetting the Ribbon

                               A-6:                               Customizing the Quick Access toolbar

                               A-7:                               Changing To-Do Bar options

                               A-8:                               Customizing the status bar

                               Topic B: 0  General options

                               B-1:                               Changing User Interface options

                               B-2:                               Changing your user name and initials

                               B-3:                               Making Outlook your default e-mail client

                               Topic C: 0  Language and keyboard options

                               C-1:                               Adding a language

                               C-2:                               Setting the default language

                               C-3:                               Enabling language options

                               C-4:                               Removing a keyboard layout

                               C-5:                               Uninstalling a language

                               Topic D: 0  Quick Steps

                               D-1:                               Using Quick Steps

                               D-2:                               Configuring Quick Steps

                               D-3:                               Creating a Quick Step

                               D-4:                               Duplicating and editing a Quick Step

                               D-5:                               Restoring the Quick Steps group to its default settings

                               Topic E: 0  The Navigation pane

                         E-1:                         Changing the startup folder

                         E-2:                         Creating shortcuts and shortcut groups

                         E-3:                         Deleting shortcuts and shortcut groups

                         Unit 2 :  Working with contacts

                               Topic A: 0  Address books

                               A-1:                               Viewing address books

                               A-2:                               Creating a Contacts folder and storing a contact in it

                               A-3:                               Importing contact data from Excel

                               Topic B: 0  Contact groups

                         B-1:                         Forwarding a contact group

                         B-2:                         Adding contact group notes

                         B-3:                         Sending a meeting request to a contact group

                         B-4:                         Deleting a contact group

                         Unit 3 :  Customizing messages

                               Topic A: 0  Message appearance

                               A-1:                               Applying a theme

                               A-2:                               Applying a Quick Style to an e-mail message

                               A-3:                               Customizing a Quick Style

                               A-4:                               Using message stationery

                               A-5:                               Modifying stationery fonts

                               A-6:                               Modifying e-mail options

                               A-7:                               Specifying a message format

                               Topic B: 0  Signatures

                               B-1:                               Defining a signature

                               B-2:                               Modifying a signature

                               B-3:                               Using an electronic business card as a signature

                               B-4:                               Specifying a sending account

                               Topic C: 0  Voting buttons

                               C-1:                               Adding voting buttons to a message

                               C-2:                               Replying to a message with voting buttons

                               C-3:                               Creating custom voting buttons

                               Topic D: 0  Out-of-office messages

                         D-1:                         Enabling Automatic Replies

                         D-2:                         Setting Automatic Reply rules

                         D-3:                         Turning off Automatic Replies

                         Unit 4 :  Organizing items

                               Topic A: 0  Folders

                               A-1:                               Creating a folder

                               Topic B: 0  Searching

                               B-1:                               Using Instant Search

                               B-2:                               Performing advanced searches

                               B-3:                               Searching Calendar, Contacts, and Tasks

                               B-4:                               Customizing Instant Search

                               Topic C: 0  Filters

                               C-1:                               Applying filters to find messages

                               C-2:                               Removing a filter

                               Topic D: 0  Categories

                         D-1:                         Using categories to group messages

                         D-2:                         Arranging and searching by category

                         D-3:                         Categorizing a contact

                         D-4:                         Categorizing an appointment and a meeting

                         D-5:                         Assigning categories with Quick Click

                         D-6:                         Creating a category

                         D-7:                         Sorting and searching by category

                         Unit 5 :  Organizing Mail

                               Topic A: 0  Organizing the Inbox folder

                               A-1:                               Changing views

                               A-2:                               Arranging and sorting messages

                               A-3:                               Exploring conversations

                               A-4:                               Managing conversations

                               A-5:                               Creating a custom view

                               A-6:                               Deleting your custom view

                               Topic B: 0  Setting rules

              B-1:              Creating a rule

              B-2:              Observing a rule in action

              B-3:              Turning off and deleting a rule

              B-4:              Creating a custom rule

              B-5:              Testing your custom rule

              Appendix A :  Microsoft Certified Application Specialist exam objectives

                               Topic A: 0  Exam objectives map

              Appendix B :  Working with folders

                               Topic A: 0  Public folders

                               Topic B: 0  Offline folders