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Some local IT companies promote a Flat Fee approach to pricing as a way to save on IT costs.  They suggest that by incorporating a flat fee model into your business, ultimately your organization will lower annual costs.

Nothing could be further from the truth.  These companies are in business to make money.  Either they won’t supply the labor when you need it or they try to walk you through your problems over the phone.  In short, they won’t lose money on the contract and will find a way so they don’t have to provide the technological resources to mitigate issues within your business.

We believe that our discounted, use as you go pricing will save your company money because you only use technical time when you need it.  For new companies that have not worked with Entré, we personally believe your technical support should decrease over time as your network stabilizes.  Companies that have used Entré for years agree with our approach and pay only for the time needed – when they need it.

We have a local dispatch team you can call or email and a remote monitoring service which helps us proactively identify issues prior to a possible disruption in your business.  We have customers who have purchased a block of time from us several years ago.  Those customers still have their prepaid time on account and are free to use it whenever the need arises.

Entré works with you and your staff to negate the need for technical support whenever possible, but when you do need help, we’ll be there.

Until recently, IT support has always been a break/fix model, reacting to problems and issues as they arise within a network. As technology continues to evolve and grow, we need to think about alternative ways to manage, secure, and support IT infrastructure to avoid outages, lower costs and minimize downtime. More and more, companies are able to move away from a business model focusing on cleaning up and maintaining current networks to being able to strategically focus on projects and planning for the future. By implementing programs focusing on automating tasks on servers and workstations, identifying issues is both more efficient as well as more successful.HQEntreNetMonitorLogo

Entré NetMonitor is powered by a best-in-class, industry leading program with the most robust tools for remote monitoring.  Providing a proactive approach to both technology professionals as well as decision makers, your company can stay ahead with automated monitoring of availability, performance, and user-experienced problems. Fix issues quicker with timely information on system status, allowing you to stop small problems before they become costly disasters. Dedicated Help Desk Support Staff and IT Consultants help your company make decisions which directly impact reported findings.

Real time data drives purchasing, downtime is reduced and overall performance is improved by implementing thresholds and automating tasks. Bandwidth is increased by standardizing the installation of patches, updates and improvements at times that make sense for your business, which ultimately increases productivity of end users. By using a  Managed Service IT Model, companies have been able increase efficiency of technology experts and see a reduction in overall operating cost. Along with direct cost savings, there are many hidden cost savings as well associated with a Managed Service Model of IT including a allowing for in-house IT departments to focus on strategic implementations to boost profit, allowing for staff who also play a role within IT to focus on solely on their job and a competitive advantage of gaining access to Entré Computer Solutions NetMonitor knowledge base which can make educated recommendations based on your networks strengths and weaknesses.

Entré NetMonitor helps you to protect your systems, minimize down time and keep your business running. Monitoring the health and availability of your servers and workstations, Entré uses detailed reports to analyze risks, highlight potential threats and enhance the performance of your network. NetMonitor gives you the piece of mind that Entré is providing timely information, in a proactive manner. For additional information on Managed Services and Entré NetMonitor, please contact me at chriss@entrerock.com or 815-847-3124.